Frequently Asked Questions

Everything you need to know about your MISTR experience.

What is the typical shipping timeframe?

Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored silhouette.

What payment methods do you accept?

MISTR accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections to ensure your fashion choices are as responsible as they are stylish.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 30 minutes of purchase; after that, you will need to follow our standard return process once the item arrives.